Return & Refund Policy

Orders

Return & Refund Policy

This Return & Refund Policy applies to all purchases made through Julien Nibosi. By placing an order, you agree to the terms outlined below.

1. Order processing & shipping

All orders are processed within up to 5 business days. Once shipped, the estimated delivery time ranges from 5 to 25 business days, depending on your location.

2. Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn and in its original condition, with all original tags and in its original packaging.
  • You must provide your receipt or proof of purchase.
  • The return request must be submitted within 30 days of delivery.

To initiate a return, contact us through our contact page with your order number and the reason for the return.

If your return is approved, we will provide return instructions, including the appropriate return address and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

Please note:

  • Customers are responsible for return shipping costs unless the product is defective, damaged or incorrect.
  • We do not accept returns for products damaged due to misuse, accidents, improper care, or normal wear and tear.
  • Gift cards and complimentary items are non-returnable.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional processing time before the refund appears in your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through our contact page.

Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or incorrect items

Please inspect your order immediately upon delivery. If you receive a product that is damaged, defective or incorrect, contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos or videos showing the issue

After reviewing your case, we will offer an appropriate solution, which may include a replacement, repair or full refund, at no additional cost to you.

5. Two-year warranty

Every timepiece is covered by a 2-year warranty from the date of delivery against manufacturing defects in materials or assembly. Within that period we will repair or replace a covered piece at no cost to you.

The warranty does not cover normal wear, scratches and cosmetic ageing, accidental damage, water damage beyond the stated water resistance, unauthorized repairs, or batteries and straps consumed through normal use.

6. Exchanges

The quickest way to exchange an item is to return the original product following our return process. Once your return has been approved, you may place a new order for the item you would like instead.

7. Order cancellation

Orders may be canceled within 24 hours of purchase. After this period your order may already be in processing or transit, and cancellation may no longer be possible. In such cases you may request a return after receiving your order, subject to this policy.

8. European Union 14-day cooling-off period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be unused, unworn, with all original tags and in its original packaging, and proof of purchase must be provided. This statutory right applies in addition to our standard 30-day return policy.

9. Exceptions & non-returnable items

Certain products cannot be returned, including personalized or custom-made products, gift cards, and complimentary items received as part of a promotion. If you are unsure whether your item qualifies, please contact us before submitting a request.

10. Customer support

We aim to respond to all inquiries within up to 3 business days. If you have any questions regarding this policy, reach us through our contact page.

Last updated: September 2026