Orders

Shipping Policy

This Shipping Policy applies to all orders placed with Julien Nibosi. We ship worldwide and aim to provide a transparent and reliable delivery experience.

1. Order processing time

All orders are processed within up to 5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping time

Estimated delivery time varies depending on your location. On average, orders arrive within 5 to 25 business days. These are estimated timeframes and may vary due to factors beyond our control, such as customs clearance, logistics delays or high-demand periods.

3. Shipping costs

Shipping costs are calculated at checkout based on your location and selected shipping method, unless otherwise stated — for example, a promotional free shipping offer.

4. International shipping

We ship worldwide. International orders may be subject to customs duties, taxes or import fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

5. Tracking information

Once your order has been shipped you will receive a confirmation email with tracking information, when available. Please allow a few days for the tracking system to update after shipment.

6. Delays and issues

While we strive to meet our delivery estimates, delays may occur due to external factors such as customs processing, carrier delays, or incorrect and incomplete shipping information. We are not responsible for delays caused by these factors, but we will assist you in tracking your order.

7. Lost or stolen packages

We are not responsible for lost or stolen packages confirmed as delivered to the address provided. If you believe your package is lost, please contact us and we will assist you in filing a claim with the carrier.

8. Incorrect address

It is the customer's responsibility to provide accurate shipping information. If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

9. Customer support

We aim to respond to all inquiries within up to 3 business days. If you have any questions about your order or this Shipping Policy, reach us through our contact page.

Last updated: September 2026